Allow Agent review of important and compulsory fields when solving tickets
SmartSolve improves correct use of your optional and required ticket fields via a popup when solving tickets. Helps capture the right details every time!
- Popup when Solving a ticket presents agents with fields that should be reviewed and enforces compulsory fields
- Select from system and custom fields
- Includes ticket timer that records the total agent time on ticket
- Allows additional private comment when solving the ticket
- All data stored in your Zendesk account (no extra FedRAMP or GDPR implications)
- More options in development…