Allow Agent review of important and compulsory fields when solving tickets

SmartSolve improves correct use of your optional and required ticket fields via a popup when solving tickets. Helps capture the right details every time!


  • Popup when Solving a ticket presents agents with fields that should be reviewed and enforces compulsory fields
  • Select from system and custom fields
  • Includes ticket timer that records the total agent time on ticket
  • Allows additional private comment when solving the ticket
  • All data stored in your Zendesk account (no extra FedRAMP or GDPR implications)
  • More options in development…