Tag the tickets agents work on, not just what they close!
Agent Activity Tags allows admins to configure tags to be added to tickets that an agent updates.
Options are available to allow the adding of tags in 3 situations:
- When a public comment is made
- When any comment is made (including a private note)
- When any update at all is made (Change of status, group or other field)
- Can be disabled for individual agents
This makes it easy for adminstrators to see all tickets that an agent has worked on, not just those they have solved.
Tags can be used to create views, construct reports, or to trigger automations.
Filtering and Settings
Options are available to filter agents by:
- Role
- Group
- Email domain or content
- Custom agent field
Bulk Update
Once agents are filtered, You may select from options to update tag application settings, and apply a tag to multiple agents. Resetting to default tags is also provided.
About us
Bizstudio have been involved with Zendesk for over 10 years. Our aim is to make your work easier!
If you have any suggestions for improvements to this app, or if you have an idea for improving Zendesk management, please get in touch!